Request Code length

posted in: Activation, Support | 0

A valid Request code will always be 20 digits long (5 blocks of 4 numbers/letters). A valid Repair code will always be 28 digits long (7 blocks of 4 numbers on 2 lines). Anything else is a false reading or … Continued

Broken Licence

posted in: Errors, Licences, Support | 0

Error Message: Your license to use this product has become temporarily broken if you wish to continue to use this product then the license must first be repaired. Causes & Solutions Once activated your software should run for the life … Continued

Activation code not found

posted in: Activation, Errors, Support | 0

Error Message: Error: The Activation code you provided was not found in our database. Please try again. Causes & Solutions You have entered your activation code via the online process however you may have entered your code incorrectly – Please … Continued

Insufficient Credits

posted in: Errors, Licences, Support | 0

Error Message: Error: Your account either has insufficient credits to proceed, or is suspended. Please contact your representative. Causes & Solutions You have entered your activation code via the online process correctly however the database has recognised that you have … Continued

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