Error Message: Director Player error – Property not found. In products with animation preview thumbnails the thumbnails will be missing Solution: The software requires QuickTime to be installed on the PC. This is available on the Installation disc in a folder called … Continued
A valid Request code will always be 20 digits long (5 blocks of 4 numbers/letters). A valid Repair code will always be 28 digits long (7 blocks of 4 numbers on 2 lines). Anything else is a false reading or … Continued
Error Message: Your license to use this product has become temporarily broken if you wish to continue to use this product then the license must first be repaired. Causes & Solutions Once activated your software should run for the life … Continued
Error Message: Error: The Activation code you provided was not found in our database. Please try again. Causes & Solutions You have entered your activation code via the online process however you may have entered your code incorrectly – Please … Continued
Error Message: Error: Your account either has insufficient credits to proceed, or is suspended. Please contact your representative. Causes & Solutions You have entered your activation code via the online process correctly however the database has recognised that you have … Continued