Request Code length

posted in: Activation, Support | 0

A valid Request code will always be 20 digits long (5 blocks of 4 numbers/letters). A valid Repair code will always be 28 digits long (7 blocks of 4 numbers on 2 lines). Anything else is a false reading or … Continued

Activation code not found

posted in: Activation, Errors, Support | 0

Error Message: Error: The Activation code you provided was not found in our database. Please try again. Causes & Solutions You have entered your activation code via the online process however you may have entered your code incorrectly – Please … Continued

Not a valid Response Code

posted in: Activation, Errors, Support | 0

Error Message: You have not entered a valid Response Code. Please verify that you have correctly entered the response code and try again. Causes & Solutions A Response code must have only 20 digits (5 blocks of 4 numbers/letters). If … Continued